Refund policy
ChicFindsApp.com
At ChicFindsApp.com, we strive to ensure that every customer enjoys a smooth and satisfying shopping experience. We understand that sometimes a product may not meet your expectations, and in such cases, we are here to help with an easy and transparent return and refund process.
This Return & Refund Policy outlines the terms and conditions under which returns, refunds, and exchanges are accepted.
1. General Policy Overview
By placing an order with ChicFindsApp.com, you agree to the terms outlined in this Return & Refund Policy. We encourage customers to carefully read product descriptions, specifications, and images before making a purchase.
We aim to provide high-quality Home and Garden products. However, if you receive a defective, damaged, or incorrect item, you may be eligible for a return, replacement, or refund as per the policy below.
2. Return Eligibility
To be eligible for a return, the following conditions must be met:
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The return request must be initiated within 7 days of receiving the product.
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The item must be unused, unwashed, and in its original condition.
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The product must be returned with original packaging, tags, manuals, and accessories.
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A valid proof of purchase (order ID or invoice) must be provided.
3. Non-Returnable Items
Certain items are not eligible for return or refund due to hygiene, safety, or product nature. These include:
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Used or damaged items caused by customer misuse
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Items without original packaging or missing parts
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Products marked as “Non-returnable” on the product page
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Perishable or customized products (if applicable)
We reserve the right to deny returns that do not meet our policy criteria.
4. Reasons for Return
You may request a return under the following circumstances:
4.1 Damaged or Defective Product
If the item received is damaged, broken, or defective, please notify us within 48 hours of delivery.
4.2 Wrong Product Delivered
If you receive a product different from what you ordered, we will arrange a replacement or refund.
4.3 Missing Items
If any part of your order is missing, please contact us immediately with proper details.
4.4 Product Not as Described
If the product significantly differs from its description or images, you may be eligible for return approval.
5. Return Process
To initiate a return, please follow these steps:
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Email us at chicfindsapp@gmail.com
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Include:
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Order ID
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Product name
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Reason for return
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Clear photos or videos (if damaged/defective)
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Our team will review your request within 2–3 business days.
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If approved, you will receive return instructions.
6. Reverse Pickup / Self-Shipping
Reverse Pickup
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Available in selected locations.
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Our courier partner will collect the product from your address.
Self-Shipping
If reverse pickup is not available in your area:
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You must ship the product to our return address.
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Customers must ensure proper packaging to avoid damage.
Return Address:
Vill- Salghara, P.O- Bagnapara
Dist- Purba Bardhaman
PIN Code - 713409
West Bengal, India
7. Return Shipping Charges
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If the return is due to our error (wrong/defective product), we will bear the shipping cost.
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If the return is due to customer preference (e.g., dislike, change of mind), customer bears return shipping charges.
Shipping charges are non-refundable unless the return is due to our mistake.
8. Refund Policy
Once your returned item is received and inspected:
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You will receive a confirmation email.
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If approved, the refund will be processed within 5–7 business days.
Refund Modes:
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Original payment method (for prepaid orders)
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Bank transfer (if required)
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Store credit (optional, if agreed)
9. Cash on Delivery (COD) Orders
For COD orders:
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Refunds will be issued via bank transfer or UPI.
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Customers must provide correct bank details.
10. Replacement Policy
We offer replacement in the following cases:
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Damaged product
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Wrong item delivered
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Defective product
Replacement is subject to product availability. If the item is unavailable, a refund will be issued instead.
11. Cancellation Policy
Orders can be cancelled only if:
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The order has not yet been shipped.
Once shipped, cancellation is not possible. You may still request a return after delivery.
12. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your bank or payment provider
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If still unresolved, contact us at chicfindsapp@gmail.com
13. Important Notes
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Returns without prior approval will not be accepted.
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Products must be packed securely to avoid transit damage.
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ChicFindsApp reserves the right to reject any return that does not comply with this policy.
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Refund timelines may vary depending on banking systems.
14. Customer Responsibility
Customers are responsible for:
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Providing accurate shipping details
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Inspecting products upon delivery
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Reporting issues within the specified timeframe
Failure to comply may result in denial of return/refund requests.
15. Fraud Prevention
To prevent misuse of the return policy:
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We may request additional verification in certain cases
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Repeated return requests may be flagged and restricted
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Fraudulent claims will lead to permanent account restriction
16. Contact Information
If you have any questions about returns or refunds, please contact us:
Email: chicfindsapp@gmail.com
Phone: 7872644526
Address:
Vill- Salghara, P.O- Bagnapara
Dist- Purba Bardhaman
PIN Code - 713409
West Bengal, India
17. Legal Information
Business Category: Home and Garden
GST Number: 19CPHPS8477P1ZI
This policy is governed by Indian consumer protection laws. Any disputes will be subject to jurisdiction in West Bengal.
18. Policy Updates
ChicFindsApp.com reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Customers are advised to review this page periodically.
Final Note
We value your trust and are committed to delivering quality products and reliable service. Our goal is to make your shopping experience hassle-free, transparent, and customer-friendly.
Thank you for choosing ChicFindsApp.com.