Shipping policy

Welcome to ChicFindsApp.com. We are committed to delivering your favorite Home and Garden products in a smooth, reliable, and timely manner. This Shipping Policy outlines important details regarding order processing, shipping timelines, delivery methods, charges, and other essential information to ensure a transparent shopping experience.

1. Order Processing Time

All orders placed on ChicFindsApp.com are processed within 1–3 business days (excluding Sundays and public holidays). Once your order is confirmed, our team begins preparing it for shipment.

  • Orders placed after 6:00 PM will be processed the next business day.

  • During peak seasons, festive sales, or promotional events, order processing may take slightly longer due to high demand.

  • In case of any delay, our team will notify you via email or phone.

2. Shipping Locations

We currently ship across all major cities, towns, and villages in India.

  • Delivery is available to most PIN codes, including rural areas.

  • If your location is not serviceable by our courier partners, we will inform you and process a full refund if payment has been made.

3. Shipping Charges

We aim to keep our shipping costs affordable and transparent.

  • Free Shipping: Available on selected products or promotional offers.

  • Standard Shipping Charges: Applied based on product weight, size, and delivery location.

  • Shipping charges (if applicable) will be clearly displayed at checkout before payment.

4. Estimated Delivery Time

Delivery time depends on your location and the shipping method chosen.

  • Metro Cities: 3–5 business days

  • Tier 2 & Tier 3 Cities: 4–7 business days

  • Remote/Rural Areas: 5–10 business days

Please note:

  • Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, courier delays, or public holidays.

  • We strive to deliver your orders as quickly as possible.

5. Order Tracking

Once your order is shipped, you will receive a tracking ID and courier details via email or SMS.

  • You can track your order using the provided tracking link.

  • Tracking updates may take up to 24 hours to reflect after dispatch.

If you face any issues tracking your order, feel free to contact our support team.

6. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for most locations across India.

  • COD availability depends on your PIN code.

  • Additional COD charges may apply (if applicable).

  • Please ensure someone is available at the delivery address to receive the order and make the payment.

7. Failed Delivery Attempts

Our courier partners will make up to 2–3 delivery attempts.

  • If the delivery fails due to incorrect address, unavailability, or refusal, the order may be returned to us.

  • In such cases, re-shipping charges may apply.

8. Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping details.

  • If incorrect information is provided, it may lead to delays or non-delivery.

  • ChicFindsApp.com will not be responsible for losses due to incorrect address details.

9. Damaged or Lost Packages

We take utmost care in packaging your products securely.

  • If you receive a damaged package, please do not accept it and inform us immediately.

  • If a package is lost in transit, we will investigate with the courier partner and provide a replacement or refund accordingly.

10. Partial Shipments

In certain cases, your order may be shipped in multiple packages.

  • This usually happens when items are sourced from different warehouses.

  • You will receive separate tracking details for each shipment.

11. Delays Beyond Control

While we strive for timely delivery, certain factors may cause delays:

  • Natural disasters

  • Political disturbances

  • Courier service disruptions

  • Public holidays

In such situations, we appreciate your patience and understanding.

12. International Shipping

Currently, ChicFindsApp.com does not offer international shipping. We only deliver within India.

13. Contact Information

If you have any questions or concerns regarding shipping, feel free to reach out to us:

  • Website: ChicFindsApp.com

  • Email: chicfindsapp@gmail.com

  • Phone: 7872644526

  • Address: Vill- Salghara, P.O- Bagnapara, Dist- Purba Bardhaman, West Bengal, PIN Code – 713409

  • GST Number: 19CPHPS8477P1ZI

14. Customer Satisfaction

At ChicFindsApp.com, customer satisfaction is our top priority. We continuously work to improve our shipping services and ensure that your orders reach you safely and on time.

By placing an order with us, you agree to the terms mentioned in this Shipping Policy.

Thank you for shopping with ChicFindsApp.com!